Privacy Policy
At Char Chaand, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website or make a purchase from our store.
1. Collection of Personal Information
When you visit our website, we automatically collect certain information about your device and browsing activity to enhance your shopping experience.
Browsing Information:
- Pages and products viewed
- Referring/exit pages and search terms used to reach our website
- Date, time, and duration of visits
- Interactions with our website
Order Information:
When you make a purchase or attempt to do so, we collect your name, billing address, shipping address, payment information, email address, and phone number.
2. How We Collect Information
Cookies:
Cookies are small data files placed on your device that help us understand how our website is used and improve functionality.
Log Files:
These track actions occurring on the site and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps.
Web Beacons, Tags, and Pixels:
Electronic files used to record how you browse our website and engage with our content.
3. Use of Personal Information
- Process and fulfill orders, payments, and shipping
- Provide customer support
- Improve website performance and detect fraud
- Personalize content and offers
- Send order updates and marketing communications
4. Disclosure of Personal Information
We may share your personal information with trusted third-party providers including Shopify (our e-commerce platform), payment gateways, and shipping partners to process orders and operate our website.
5. Third-Party Service Providers
These providers assist with hosting, analytics, and marketing communications. They are only given access to information necessary to perform their services and must protect your data.
6. Legal Disclosure
We may disclose personal information if required by law, to protect our rights, or to prevent fraud or misconduct.
7. Security of Your Information
We implement appropriate security measures to protect your information, although no online transmission can be guaranteed to be completely secure.
8. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
9. Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Your Rights and Choices
- Request access or correction of your data
- Opt out of marketing communications
- Request deletion or restriction of your data
11. Cookies and Tracking Technologies
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
12. Changes to This Privacy Policy
We may update this policy periodically. Continued use of the website after updates constitutes acceptance of the revised policy.
13. Contact Us
Email: charchaandofficial@gmail.com
Mailing Address: WZ-410, Shakurpur Village, Britannia Road, New Delhi, 110034, India
