At Char Chaand, our commitment is to provide you with exceptional ethnic wear, and we stand by the quality of our products. Please review our Return and Exchange Policy, which outlines the process and conditions for requesting an exchange due to a damaged product or an incorrect item delivered.
Return Policy: We will not accept returns.
Exchange Policy: Damaged Products or Incorrect Items:
We understand that mistakes can happen. In the rare event that you receive a damaged product or the wrong item, we will gladly exchange it for you.
Contact our customer support team within 7 days of receiving the product, providing details and photographic evidence of the damage or incorrect item.
Eligibility for Exchange: Exchanges are only applicable for damaged products or items incorrectly delivered. The garment must be unworn, unused, and in its original packaging.
How to Request an Exchange:
Reach out to our customer support team via email - charchaandofficial@gmail.com within 7 days of receiving the product.
Provide order details and photographic evidence of the damage or incorrect item.
Exchange Process:
Once your exchange request is approved, we will provide instructions on returning the item.
After receiving the returned item, we will dispatch the correct product or a replacement for the damaged item.
Shipping Costs:
We will cover the shipping costs associated with returning the damaged or incorrect item and sending you the replacement.
Contact Us:
If you have any questions or concerns about the exchange process, please contact our customer support team at email - charchaandofficial@gmail.com. We are here to assist you.
Please note that our policy is subject to change, and any modifications will be updated on this page. We appreciate your understanding and thank you for choosing Char Chaand for your ethnic wear needs.
